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Terms & Conditions

Terms & Conditions Online Orders Only

Yorkshire Furniture & Carpet Warehouse Ltd - Terms and Conditions

Cancellation and Returns Policy Orders can be cancelled with a full refund if cancellation is made within 48 hours of placing your order and your goods have not been delivered or collected. After 48 hours the cancellation fee is 25% of the item value. Once goods have been delivered or collected, we do not offer a refund or replacement if you have changed your mind.

What happens if my new sofa doesn't fit? Although we understand the difficulties in checking access routes, door sizes and corridors for delivery of oddly shaped sofas and furniture, it is always the customers final responsibility to ensure that your new furniture will fit into your home. All of the dimensions will have been presented to the customer in the particular product listing.

In the event that an item doesn't fit in the desired area, our delivery team will present the customer with two options:

  1. Return the item(s) that do not fit and re-select using 75% of the original items value. A 25% re-stocking fee is applied to the original item(s) value. A new delivery fee will need to be paid on the re-selected item(s).
  2. Return the item(s) that do not fit. Cancel the order and receive a refund of 75% of the original item(s) value. A 25% re-stoking fee applies for cancelled orders. Delivery fees are non-refundable if access problems caused a failed delivery.

Size & Access Remember to check your new furniture will fit in your room and access into the room is possible. Our delivery team have a right to refuse delivery if your new furniture cannot be taken into the property safely. Please have hallways clear from furniture and other items to make your delivery go as smooth as possible.

Failed deliveries will incur a re-delivery fee. If you at all concerned, check the dimensions and call us within 48 hours of placing your order in store. Size and access are your responsibility. After 48 hours unfortunately we cannot amend your order as it will have already been sent to the factory for production.

Remaining Balance All goods will remain the property of Yorkshire Furniture & Carpet Warehouse Ltd until they have been paid for in full. Any remaining balance must be prior to delivery or paid on cash on delivery (if agreed before delivery is to be made)

Card payments (verified by chip and pin) can only be made in store must be cleared before delivery. All BACS/Bank Transfer payments must be cleared before a delivery can take place, this is our preferred method.

Lead Times All lead times given are estimated. We will always endeavour to deliver within the time period specified. However, under extreme circumstances these times may be extended due to several factors i.e. Extremely busy periods, fabric availability etc.

Order Updates Due to our agreement with our suppliers we are unable to provide precise order updates from the point of ordering until we receive your order into our distribution warehouse. Upon receiving your order, a member of our delivery team will contact you 48/72 hours before delivery and provide you with a date and time slot (This excludes express delivery/stock orders as delivery time frames are usually agreed at the point of sale).

Guarantee All our fabric and leather style sofas come with a minimum 12-month frame and spring guarantee. General maintenance of all upholstered products is your responsibility from the day of delivery.

Removing Old Furniture Unfortunately, we cannot remove old furniture. Yorkshire Furniture & Carpet Warehouse Ltd will not be held responsible if you remove your old furniture before a confirmed delivery date has been issued to you by the delivery team. Removal of your old furniture prior to this is done at your own risk.

Dimensions & Colour Whilst every effort is made to ensure the consistency of colour and fabric slight variations can occur. However, we try to be as accurate as possible, all dimensions are approximate and have been provided to us by the manufacturer. Each sofa is hand made to order and sometimes a small size discrepancy may happen. Please allow a tolerance of +/- 4cm.

Shade Variation If you are contemplating ordering an extra item (i.e. armchair, footstool etc.) We would highly recommend you do so with your original order. Due to the manufacturing process and characteristics of leather/fabric we cannot guarantee a 100% match for leather/fabric if these items are ordered at a later date.

Digital Photography We try to ensure our product imagery used online is as accurate as possible. Due to the nature of digital photography some colours may appear slightly different online (this can also depend on the device in which you using to browse our website) 

Ground Floor Delivery Our delivery team are only insured to deliver to the ground floor. If not already agreed at the point of sale, please contact us as soon as possible to allow us to make arrangements for scheduling and suitable insurance cover for an upstairs delivery.

Damages Yorkshire Furniture & Carpet Warehouse Ltd accept no liability to any damage to goods or your property. Please check over your new furniture at the point of delivery for any marks or blemishes and be sure to make the delivery team aware before they leave - Yorkshire Furniture & Carpet Warehouse Ltd will not be held responsible for any claims of damage after delivery.

Late Delivery Delivery dates and lead times are given in good faith but are subject to change. If you wish to make the delivery time part of the contract you must notify us in writing, or by email. Compensation cannot be claimed for late or failed deliveries.

Complaints and Disputes Please send an email to [email protected] please include your order number, full name and full address in all correspondence.

 

 

                                                                                                                                  

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